Asking these questions shows the speaker your interest in the topic.ĭisplay empathy - If the aim of the conversation is to give feedback or share concerns, it’s important to display empathy. They should be designed to open up more dialogue and discussion. Doing so will also allow the speaker the chance to confirm or expand on any ideas or topics discussed.Īsking open-ended questions - An open-ended question requires an answer more in depth than a simple ‘yes’ or ‘no’. Paraphrasing - Once the speaker has finished, paraphrase the conversation to show your clear understanding. Below, we have highlighted the most important communication skills to work on, both verbally and non-verbally. Improving active listening skillsĪs discussed above, improving listening skills at work will directly benefit the individual and the team. As people work better together, they’ll be able to tackle problems faster and more efficiently, boosting productivity throughout the organisation. Teams will feel better respected and understood when people are asking relevant questions and paying close attention.Īll this over communication brings us another benefit Better problem-solving skills. When working on projects, it’s best to actively listen to the requests, and then over communicate with questions and work capacity.Īctively listening will also improve collaboration within teams and cross-collaborations. There’s less need to repeat discussions, and less space for misunderstandings. Glossary Find definitions of the most common HR termsĪctive listening can improve so many aspects of daily work and the overall organisation.įirstly, actively listening improves and better maintains working relationships.Guides Elevate your recruiting efforts with our how-to guides.Customer success stories See how we helped companies better attract talent.
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